Careers

Position: Director of Human Resources

Location: St. Louis Park

At Citizens Independent Bank, we believe in the power of community and the importance of building meaningful relationships. Our commitment to providing exceptional customer experiences is at the heart of everything we do, ensuring that every interaction is personal and impactful. We are dedicated to the growth and development of our employees, offering opportunities for training and advancement in a collaborative, supportive environment. If you're passionate about making a difference in your community and helping others thrive, we invite you to explore a role with us.

We are seeking an experienced and strategic Director of Human Resources to lead the bank’s HR function and help shape a positive, high?performing workplace. This role combines strategic leadership with hands?on execution across all areas of HR, including talent acquisition, employee engagement, legal compliance, HR operations, performance management, and total rewards. The Director of Human Resources partners closely with leaders and managers across the bank, fostering a collaborative approach to aligning people strategies with organizational goals and ensuring HR initiatives effectively support the bank’s overall business objectives.

PRIMARY RESPONSIBILITIES:

Strategic Leadership and HR Infrastructure

• Develop and maintain an HR strategy aligned with the bank’s business goals.
• Design, implement, and monitor HR policies, systems, and processes that support operational efficiency, regulatory compliance, and employee experience.
• Provide guidance to bank leadership and managers on workforce trends, organizational structure, and emerging HR practices.

Talent Acquisition

• Develop and oversee comprehensive recruiting strategies to attract qualified banking talent.
• Ensure effective implementation of job posting processes, work with hiring managers in interviewing, selection, background checks and job offers.
• Maintain legally compliant hiring practices.

Talent Management & Development

• Develop job descriptions for new positions.
• Work with Managers and Training & Development Coordinator supporting the creation of employee Individual Development Plans.

Employee Engagement & Culture

• Promote a culture that aligns with the bank’s core values of community service, customer experience, teamwork and collaboration, and honesty and integrity.
• Lead initiatives that measure and improve employee engagement, retention, and workplace satisfaction.
• Support communication strategies that reinforce transparency, recognition, and continuous improvement.

Legal Compliance & Record Keeping

• Ensure full compliance with federal, state, and banking?industry employment laws and regulations.
• Maintain accurate and complete employee personnel files, HR records, and compliance documentation.
• Oversee reporting and audits related to HR, including Handbook updates, creation and implementation of new policies and practices.

Employee Relations

• Provide managers and employees with proactive guidance on employee relations matters.
• Conduct investigations, recommend corrective actions, and ensure fair and consistent application of policies and procedures.
• Serve as a trusted advisor to employees at all levels to support a healthy, respectful, and productive workplace.

Total Rewards (Compensation & Benefits)

• Oversee the design, communication, and administration of compensation, benefits, and total rewards programs.
• Partner with leadership to evaluate salary structures, market competitiveness, and regulatory considerations.
• Manage relationships with benefit vendors and ensure high?quality service for employees.

Performance Management

• Develop and manage the bank’s performance management processes, tools, and timelines.
• Equip managers to give effective feedback, set goals, and coach employees for success.
• Evaluate performance trends and recommend updates to strengthen accountability and results.

Succession Planning

• Lead the development and maintenance of succession plans for critical roles across the bank.
• Identify high?potential employees and support leadership development pathways.
• Partner with executives to ensure long?term leadership continuity and talent readiness.

Supervisory Responsibilities

• Lead and support Training and Development Coordinator

QUALIFICATIONS AND ATTRIBUTES:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Professional certification such as SHRM?SCP or SPHR required.
• 10+ years of progressive HR leadership experience, preferably within community banking or a regulated industry.
• Strong knowledge of employment law, HR best practices, and banking?industry compliance expectations.
• Demonstrated effectiveness in building relationships, collaboration with leaders, and driving organizational change.
• Ability to balance strategic planning with hands?on execution in a lean HR environment.
• Exceptional written and verbal communication skills, proficient in drafting policies, professional correspondence, and presentations
• Ability to interpret and apply laws and regulations

Salary and Benefits:

• Salary Range: $115,000 - $165,000 DOQ
• Incentive Compensation Plan
• Full benefits: Medical, dental, vision, PFML, STD, LTD, 401(k) with generous match, paid holidays, generous PTO, and more.
• Work-life balance, with hybrid arrangement,
• A collaborative, community-focused culture with over 75 years of local banking history.

Note: Job descriptions are not exhaustive lists of all skills, responsibilities or efforts associated with a job. They reflect principal elements essential for performing the job and evaluating performance. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Apply Now

Position: Deposit Operations Manager

Location: Robbinsdale

At Citizens Independent Bank, we believe in the power of community and the importance of building meaningful relationships. Our commitment to providing exceptional customer experiences is at the heart of everything we do, ensuring that every interaction is personal and impactful. We are dedicated to the growth and development of our employees, offering opportunities for training and advancement in a collaborative, supportive environment. If you're passionate about making a difference in your community and helping others thrive, we invite you to explore a role with us.

The Deposit Operations Manager provides leadership and comprehensive oversight of all deposit and payment-related functions, including ACH, wires, Treasury Management, fraud monitoring, online banking, and business continuity planning. Responsibilities include developing process improvement and operational efficiencies, fostering critical thinking, and leading team development, while ensuring compliance and mitigating risk. The position requires deep expertise in operational efficiency, treasury management solutions, and regulatory compliance. We are seeking an experienced and tactical operations leader who excels in detail while driving team performance.

PRIMARY RESPONSIBILITIES:

• Manage and direct a team responsible for ensuring end-to-end operational efficiency, accuracy, and integrity of all payment systems, including ACH, wire transfers, checks, debit cards, bill pay, and emerging payment rails.
• Lead and develop a high-performing team by providing regular coaching and training, promoting collaboration, and fostering a positive, inclusive work environment.
• Ensure procedures are well-documented and staff are trained to follow them effectively.
• Establish and maintain clear, quantifiable metrics to monitor and evaluate team productivity and overall operational performance.
• Continuously evaluate operational workflows to enhance efficiency and service delivery while driving innovation and process improvements to reduce manual tasks and improve scalability.
• Proactively monitor internal controls across all payment rails to ensure they effectively mitigate risk and maintain operational integrity.
• Develop and implement robust fraud prevention and detection strategies within deposit operations.
• Partner with Retail and Business Banking teams to deliver an exceptional customer experience and serve as a trusted advisor when questions or issues arise.
• Collaborate with the IT Director while taking ownership of the online banking platform and related services, ensuring systems remain current and driving enhancements to support growth and improve customer experience.
• Oversee CDD/EDD and Treasury Management risk reviews to ensure accuracy and timeliness.
• Monitor quality control functions to maintain adequate risk controls such as exception processing, reconciliation, and audit reviews. 
• Responsible for departmental compliance with all regulatory requirements including, but not limited to, NACHA Rules & Guidelines, Check 21, OFAC, FinCEN, AML/CFT, and Regulations D, DD, E, and CC.

QUALIFICATIONS:

• Bachelor’s degree in business or management field preferred.
• Minimum of 5-7 years of experience in deposit operations or payment systems within a financial institution.
• At least 2-3 years of leadership experience supervising teams in an operational environment.
• Deep understanding of ACH, wire transfers, check processing, debit card systems, bill pay, and emerging payment rails.
• Broad understanding of banking operations, including regulations and procedures.
• Familiarity with online banking platforms and Treasury Management solutions.

PREFERRED QUALIFICATIONS:

• Jack Henry systems experience.
• Accredited ACH Professional (AAP) certification or NCP (National Check Professional) certification.

SKILLS & COMPETENCIES:

• Strong analytical and critical thinking skills.
• Models excellent communication and interpersonal skills through clear verbal and written communication, professional phone etiquette, and relationship building skills.
• Strong organizational skills with the ability to manage multiple projects and priorities in a fast-paced, evolving environment.
• Demonstrates effective delegation while ensuring accuracy and meeting deadlines.
• Defines problems, analyze data to establish facts, and draws valid conclusions based on reporting.
• Possesses a solutions-oriented mindset, applying practical common sense to problem-solving.
• Directs, manages and leads a staff including hiring, scheduling, training, preparing performance evaluations and making salary recommendations.
• Capacity to see the department’s role within the broader organizational structure and objectives.

SALARY & BENEFITS:

• Salary Range: $85,000 -- $105,000 -- $125,000 DOQ
• Incentive Compensation Plan
• Full benefits: Medical, dental, vision, PFML, STD, LTD, Employer Paid Life Insurance, 401(k) with generous match, paid holidays, generous PTO, Employee Assistance Plan and more.
• Work-life balance
• A collaborative, community-focused culture with over 75 years of local banking history.

Note: Job descriptions are not exhaustive lists of all skills, responsibilities or efforts associated with a job. They reflect principal elements essential for performing the job and evaluating performance. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Apply Now

Position: Business (Commercial) Banker

Location: Citizens Independent Bank

At Citizens Independent Bank, we believe in the power of community and the importance of building meaningful relationships. Our commitment to providing exceptional customer experiences is at the heart of everything we do, ensuring that every interaction is personal and impactful. We are dedicated to the growth and development of our employees, offering opportunities for training and advancement in a collaborative, supportive environment. If you're passionate about making a difference in your community and helping others thrive, we invite you to explore a career with us.  We are seeking a Business Banker to join the CIB team!

BASIC FUNCTION

This position is responsible for establishing new banking relationships with corporations, partnerships, individuals doing business, not-for-profit organizations, and associations. The incumbent must have complete knowledge of all commercial products and services including credit products, deposit/investment products, cash management, other commercial services, and the bank fee schedule. The incumbent is responsible for assigned floor duty to service walk-in customers, but also spends a significant amount of time out of the bank in the offices of existing clients, servicing existing business, developing new business, calling on prospective clients, and networking in various ways in the community. The incumbent should also be involved with a community organization that meets our CRA requirements.

NATURE AND SCOPE

This is a front line sales position for all commercial deposit/investment, credit, and cash management products.

Commercial business is brought into the bank through personal interaction of the Commercial Banker with the customer/prospect. The banker must match the product and service with the customer/prospect's identified needs and must carefully evaluate the amount of risk involved in entering into a relationship. The incumbent must understand the business/industry the customer is in and must gain a thorough knowledge of the customer/enterprise history and future plans. The loan administration unit has been organized to assist in the evaluation and approval process. Lending authority will be given to the incumbent based on their training and experience. Requests which exceed this limit must be approved by the Dept Manager or the Officers Loan Committee. Certain requests may require approval by the Directors Credit Committee.

The incumbent must administer all loans within legal and regulatory requirements, the bank's loan policy, procedure policy, and stipulations established by the Officers Loan Committee and Directors Credit Committee.

RELATIONSHIPS

Within Citizens Independent Bank: Must be a team player in providing floor coverage, in opening and securing the bank, and in scheduling outside calls.

Within the Community: Active in community organizations including service clubs and Chamber of Commerce in representing the bank as a good corporate citizen and to network for new business opportunities. Community involvement should meet CIB’s CRA requirements. Work closely with customers in establishing strong business relationship and cultivate customer loyalties while being constantly diligent in evaluating the risks in the relationship.

PREFERRED REQUIREMENTS

A college degree and/or 5 to 10 years of job related experience in business (commercial lending). The ability to motivate or influence others is a material part of the job requiring a significant level of diplomacy and trust.

BENEFITS:

• People come first - our clients, our employees, our families, our communities
• Rewarding and challenging work
• Work-life balance is important with hybrid work arrangement for eligible positions
• We strive to promote from within
• Employee education and training is vital
• Full benefits including medical, dental, vision, 401k with match, LTD and STD, employer paid life insurance, paid holidays and half-day off for birthday, generous PTO allowance
• Incentive Compensation Plan
• Conveniently located in St. Louis Park, Robbinsdale, Hopkins, and Plymouth
• 75 years of local banking history
• Opportunity to participate in fun community activities

Salary Range:  $110,000 - $160,000 depending on experience and qualifications 

Note: Job descriptions are not exhaustive lists of all skills, responsibilities or efforts associated with a job. They reflect principal elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Apply Now

Position: Deposit Operations Associate - Operations Specialist

Location: Robbinsdale

At Citizens Independent Bank, we believe in the power of community and the importance of building meaningful relationships. Our commitment to providing exceptional customer experiences is at the heart of everything we do, ensuring that every interaction is personal and impactful. We are dedicated to the growth and development of our employees, offering opportunities for training and advancement in a collaborative, supportive environment. If you're passionate about making a difference in your community and helping others thrive, we invite you to explore a role with us.

We are seeking a Deposit Operations Associate/Operations Specialist. A Deposit Operations Associate must be a team player who is supportive of the Core Values of CIB. This position is responsible for providing a full range of professional, technical and general support for consumer and business customers, and other departments within the bank. The position requires a self-starter with the ability to exercise independent judgement. The incumbent will be organized and can multi-task with a sense of urgency to ensure critical daily deadlines are met.

The position requires exceptional customer service skills and consistently maintain a positive attitude. This requires that the incumbent have strong interpersonal, verbal, and written communication skills. The incumbent for this position will need to think critically and be able to easily identify patterns of suspicious or fraudulent activity. Accuracy and attention to detail are critical to success in this role.

This is a full time Monday-Friday position with rotating Saturday morning scheduling.

Primary Responsibilities:

• Act as primary point of contact for Online Services set up, maintenance, and troubleshooting for both consumer and business customers.
• Oversee debit card portfolio including processing, reporting, inventory management and service delivery
• Provide maintenance for consumer and business customers, and handle other administrative duties as needed.
• Provide support to customers and staff across various channels including, but not limited to, secure messaging, online banking, email, and phone.
• Monitor Online Services including Bill Pay and Mobile Deposit for fraudulent or suspicious activity.
• Serve as backup for the Cash Management Specialist, including implementation, ongoing maintenance and exception item processing.
• Identify opportunities for process improvements within the department.

Additional Responsibilities:

• Complete research requests and various projects as needed.
• Update procedures as needed.
• Other duties/projects as requested.

Qualifications and Attributes:

• High school diploma or GED Required. Additional post-secondary training is preferred.
• Two years prior banking experience in a related role required.
• Provide outstanding customer service with a positive attitude.
• Proactive self-starter with an ability to manage multiple responsibilities and reprioritize based on new information and shifting deadlines.
• Ability to easily adapt to changing technological products, features, and procedures within the Financial Industry.
• Excellent judgement, independent thinking, and problem-solving skills.
• Proficient in Microsoft Office: Word, Excel and Outlook.
• Ability to read, write, and understand policy and procedure manuals.
• Ability to communicate information to managers.
• Ability to respond to sensitive customer inquiries or complaints.

Benefits:

• People come first - our clients, our employees, our families, our communities
• Rewarding and challenging work
• Work-life balance is important
• We strive to promote from within
• Employee education and training is vital
• Full benefits including medical, dental, vision, 401k with generous match, LTD and STD, employer paid life insurance, paid holidays and half-day off for birthday, and generous PTO allowance.
• Incentive compensation plan for all employees in bank (if hired by July 1 of that year)
• Conveniently located in St. Louis Park, Robbinsdale, Hopkins, and Plymouth
• Work for a community bank with over 75 years of local banking history
• Opportunity to participate in fun community activities

Starting salary range: $22.00 - $28.00 depending on qualifications.

Note: Job descriptions are not exhaustive lists of all skills, responsibilities or efforts associated with a job. They reflect principal elements essential for performing the job and evaluating performance. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Apply Now